Film Certificates

We are required by law to refuse admission to a film performance to anyone who in the opinion of the our staff is below or appears to be below the minimum age limit age required by the relevant classification of the British Board of Film Classification (BBFC) or local authority. Whilst we never like turning customers away or causing any disappointment or embarrassment, our license, and therefore business, does rely on our vigilance and as a prudent cinema operator we may insist on photo ID. ID can be requested at any point as initial checks are not possible when tickets are purchased from our website.

Cancellation, Exchanges & Refunds Policy

In the unlikely event that a production or screening is cancelled a full refund will be issued by our finance department as soon as is reasonably practical.

Refunds are only issued if an event is cancelled.

Tickets purchased by our customers may be exchanged up to five days before a performance for an alternative event or a credit note – minus a £2 administration fee.

We are unable to offer refunds for tickets purchased in error.